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VOC (Voice-of-Customer)

Articles about VOC (Voice-of-Customer)

Lean Six Sigma / DMAIC

CTQ Tree Case Study: Convert Customer Needs to CTQ, Critical To Quality【Mentoring Program】

(Duration: 4:52) DOWNLOAD  ← Click this to download the "CTQ Tree Analysis" template file. << Related Vide...
02.17.2018
2. Templates Used in Measure Phase

How to utilize VOC 120% using a CTQ Tree 【Excel Template Practice】

(Duration: 4:24) DOWNLOAD  ← Click this to download the "CTQ Tree" template file. << Related Videos >> CT...
02.17.2018
DMAIC Explanation

DMAIC: Measure Phase – How to set your project’s KPI (CTQ). 【Benchmark】 (Lean Six Sigma)

(Duration: 4:51) << Related Videos >> How to utilize VOC 120% using a CTQ Tree 【Excel Template Practice】...
02.17.2018
6. Templates Other Usage

Lean Six Sigma has to start from Voice of Customer: VOC 【Excel Template: VOC Matrix Diagram】

(Duration: 4:16) DOWNLOAD  ← Click this to download the "VOC Matrix Diagram" template file. << Related Videos >>...
02.17.2018